Knowledge Base & AI Search

Centralized knowledge repository with AI-powered search

MEDIUM RISK

Primary MoS

Knowledge Coverage

Target: 85 %

Cost Range

$0.5M - $0.6M

Owner

Alex Kumar

Target Date

11/30/2025

Strategic Mapping

Strategic Objectives

Build Data & AI Foundation

Business Streams

Data & Intelligence Engine

Products

Projects

0 active project(s)

Gate Status Timeline

PVR

2025-01-10

ready

Intake

2025-01-20

ready

Prioritization

2025-02-01

ready

Architecture

2025-02-15

at-risk

Plan

2025-03-01

not-started

Risks & Actions

MEDIUMdata

Data Quality Issues in Client 360

Inconsistent data formats across source systems affecting profile accuracy

Owner: Sarah ChenDue: 1/30/2026

Actions:

•Implement data validation rules
•Set up data quality monitoring
•Create data cleansing pipeline

CRITICALsecurity

PCI Compliance Gap in Payments

Current payment processing flow does not meet all PCI DSS requirements

Owner: Emily ZhangDue: 1/20/2026

Actions:

•Engage PCI auditor
•Implement required controls
•Update security documentation

MEDIUMcompliance

GDPR Consent Management

Need to enhance consent tracking for NPS survey data collection

Owner: Daniel OrtizDue: 2/10/2026

Actions:

•Update consent forms
•Implement consent tracking
•Train support team