DG
Digital Governance Prototype
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Plan Sign-off Summary

2026 Q1 Plan

2026 Q1 Quarterly Plan for Committee Approval

Executive Summary

2026 Q1 plan includes 8 strategic initiatives aligned to 3 objectives, with total investment of $8.2M and expected value delivery of $15.6M. Key focus areas include AI-powered customer experience, operational efficiency, and data platform modernization.

Total Investment

$8.2M

Expected Value

$15.6M

ROI

1.9x

Prioritized Initiatives

1

AI Claims Processing

45 FTE

$4.2M

2

Customer Self-Service Portal

32 FTE

$3.8M

3

Predictive Maintenance

28 FTE

$2.6M