Accountability Matrix
2026 Q1 PlanRACI matrix and ownership assignments for 2026 Q1
| Initiative | Responsible | Accountable | Consulted | Informed |
|---|---|---|---|---|
| AI Claims Processing | Sarah Chen | CTO | Legal, Compliance | All Committee |
| Customer Self-Service | Marcus Lee | CPO | UX, Security | Business Units |
| Predictive Maintenance | Emily Zhang | COO | Operations, Data | Service Teams |