Back to InitiativesLOW RISK
NPS & Client Feedback
Automated surveys and closed loop
Primary MoS
NPS
Target: 60 score
Cost Range
$0.2M - $0.3M
Owner
Daniel Ortiz
Target Date
5/31/2025
Strategic Mapping
Strategic Objectives
Elevate Client Experience & Retention
Business Streams
Customer One
Products
Projects
1 active project(s)
Gate Status Timeline
PVR
2025-01-10
ready
Intake
2025-01-20
ready
Prioritization
2025-02-01
ready
Architecture
2025-02-15
ready
Plan
2025-03-01
ready
Risks & Actions
HIGHai
AI Model Bias in Pricing Engine
Potential bias detected in pricing recommendations that may disadvantage certain customer segments
Owner: Marcus LeeDue: 1/15/2026
Actions:
- •Conduct bias audit
- •Implement fairness constraints
- •Add monitoring dashboard
CRITICALsecurity
PCI Compliance Gap in Payments
Current payment processing flow does not meet all PCI DSS requirements
Owner: Emily ZhangDue: 1/20/2026
Actions:
- •Engage PCI auditor
- •Implement required controls
- •Update security documentation