NPS & Client Feedback

Automated surveys and closed loop

LOW RISK

Primary MoS

NPS

Target: 60 score

Cost Range

$0.2M - $0.3M

Owner

Daniel Ortiz

Target Date

5/31/2025

Strategic Mapping

Strategic Objectives

Elevate Client Experience & Retention

Business Streams

Customer One

Products

Projects

1 active project(s)

Gate Status Timeline

PVR

2025-01-10

ready

Intake

2025-01-20

ready

Prioritization

2025-02-01

ready

Architecture

2025-02-15

ready

Plan

2025-03-01

ready

Risks & Actions

CRITICALsecurity

PCI Compliance Gap in Payments

Current payment processing flow does not meet all PCI DSS requirements

Owner: Emily ZhangDue: 1/20/2026

Actions: