Service Automation – Payments Co-pilot

Automate invoicing and payments with guardrails

MEDIUM RISK

Primary MoS

Billing Cycle Time

Target: 3 days

Cost Range

$0.6M - $0.7M

Owner

Emily Zhang

Target Date

9/30/2025

Strategic Mapping

Strategic Objectives

Improve Service Delivery & SLA

Business Streams

Service Delivery One

Products

prod-pay

Projects

1 active project(s)

Gate Status Timeline

PVR

2025-01-10

ready

Intake

2025-01-20

ready

Prioritization

2025-02-01

ready

Architecture

2025-02-15

ready

Plan

2025-03-01

at-risk

Risks & Actions

HIGHai

AI Model Bias in Pricing Engine

Potential bias detected in pricing recommendations that may disadvantage certain customer segments

Owner: Marcus LeeDue: 1/15/2026

Actions:

•Conduct bias audit
•Implement fairness constraints
•Add monitoring dashboard

MEDIUMdata

Data Quality Issues in Client 360

Inconsistent data formats across source systems affecting profile accuracy

Owner: Sarah ChenDue: 1/30/2026

Actions:

•Implement data validation rules
•Set up data quality monitoring
•Create data cleansing pipeline

CRITICALsecurity

PCI Compliance Gap in Payments

Current payment processing flow does not meet all PCI DSS requirements

Owner: Emily ZhangDue: 1/20/2026

Actions:

•Engage PCI auditor
•Implement required controls
•Update security documentation