Back to InitiativesMEDIUM RISK
Intelligent Routing & Escalation
AI-powered ticket routing and auto-escalation
Primary MoS
Routing Accuracy
Target: 92 %
Cost Range
$0.4M - $0.5M
Owner
Sarah Chen
Target Date
8/30/2025
Strategic Mapping
Strategic Objectives
Improve Service Delivery & SLA
Business Streams
Service Delivery One
Products
Projects
0 active project(s)
Gate Status Timeline
PVR
2025-01-10
ready
Intake
2025-01-20
ready
Prioritization
2025-02-01
ready
Architecture
2025-02-15
ready
Plan
2025-03-01
at-risk
Risks & Actions
MEDIUMdata
Data Quality Issues in Client 360
Inconsistent data formats across source systems affecting profile accuracy
Owner: Sarah ChenDue: 1/30/2026
Actions:
- •Implement data validation rules
- •Set up data quality monitoring
- •Create data cleansing pipeline
MEDIUMcompliance
GDPR Consent Management
Need to enhance consent tracking for NPS survey data collection
Owner: Daniel OrtizDue: 2/10/2026
Actions:
- •Update consent forms
- •Implement consent tracking
- •Train support team